People who own and use a Western Digital My Book Live Cloud Storage device, may want to disconnect it from the Internet as soon as possible. As reported for the first time by the Bleeping computer, a series of people around the world who possess the attached storage device of the network took to the company’s forum to report that all their files had been deleted. The value of Terabytes data, years of memories and hard work months vanished in an instant. Users could not even log in to the WD cloud infrastructure for diagnosis, because their passwords were no longer working.
Several owners examined the cause of the problem and determined that their devices were removed after receiving a remote command for a factory reset. Commands begin to leave at 3 pm on Wednesday and lasted over the entire night.
The WD My Book Live devices connects to the Internet through an Ethernet cable, and the owners can use it to back up their computers or access their files from any device. It is an excellent solution for households and businesses with multiple computers and telephones that run different operating systems.
As Bleeping Computer Notes, the storage solution is communicated through the servers of My Book Live Cloud to provide remote access. It is an old model that has not been updated since 2015, but it is still protected by a firewall. Some of the owners affected expressed concerns that Western Digital servers were hacked, allowing bad actors to send a remote factory restoration command to all devices connected to them.
However, Western Digital blames the incident at malware in a statement that issued to address the situation. The company said that some devices of my live book were committed, although it did not explain how bad actors were able to infiltrate, and that owners must disconnect the Internet storage solution for now.