VoIP’s Impact on SMBs can be a great thing or a bad thing. The good news is that small businesses can take advantage of VoIPs and grow. The bad news is that many small businesses don’t have the budget to implement a VoIP phone system into their business. The good news is that VoIPs are here to stay and they are quickly becoming the preferred choice for small businesses. Here is how VoIPs Impact on SMBs can help your business:
No longer will customers have to get on the phone and call an 800 number to speak to a representative. VoIP allows customers to speak to a representative via their computer, and VoIPs can integrate with an existing voice mail system, which makes voice messaging much more streamlined. Customers no longer have to hit a “return” button when they want to speak to someone. They can simply hit a “call” button and have the conversation automatically begin where they left off.
There’s no need to carry around a large VoIP phone and adapter and worry about tripping over wires or dealing with bulky cases. Most businesses can now have VoIP phones that come with a small USB device, such as a Blackberry or iPhone connectable to the network. Customers simply plug the device into their computers, and voila – a call is made almost instantaneously. This means there’s no need to purchase or carry around additional hardware.
VoIP’s Impact on SMBs doesn’t stop at having a streamlined phone system. Instead, businesses can now utilize their computer networks to make even more calls. VoIP can integrate with email systems, which means businesses can send text messages directly from their computer. And because VoIP works via the internet, it’s easy for a customer to access a webpage from wherever they happen to be, even if they aren’t connected to the internet.
One of VoIPs Impact on SMBs is its ability to take voice calls and convert them into data used by other devices. A laptop, smart phone, or tablet may pick up the call, but if the phone isn’t plugged into a network, the call will fail. Now, VoIP’s Impact on SMBs can let any device pick up a call and deliver it to the right application. Whether that applications is an email, web page, or contact system, businesses can be sure to succeed when they implement VoIPs into their phone system.
VoIP’s Impact on SMBs goes beyond the simple integration of business calls into other devices. It also offers seamless integration with existing systems, such as voicemail and auto attendant functionality. This means clients can expect to receive calls in real time, regardless of where they are, even while on the go. Businesses can also expect to receive significant cost savings, and this is just the beginning. VoIP’s Impact on SMBs will continue to increase as more businesses realize the benefits of VoIP technology to their business.