Order Management is a system platform or you may even call it a tool or a technology that can be used to centralize and track orders, as well as maintain inventory levels and manage shipments of orders. There are five major types of order management systems that are being used:
- E-commerce business back end management
- Use of spreadsheets
- A standalone system of order management
- Using ERP (Enterprise Resource Planning), and
- Retail and B2B operations platforms
If you are a business owner and running on your own, order management is nothing new to you. Order management is the process that validates and tracks received orders, as well as fulfills the order requirements till the delivery of the order/s.
Order management has various steps in it, like:
- Receiving orders automatically from various eCommerce channels by your sales representatives.
- Then an order confirmation is generated and is sent to the customer.
- On receiving the order confirmation, the system saves the order into the management list.
- The order is forwarded to the production and packaging departments, respectively.
- The customer is sent the shipment details.
- The order is reached out to the recipient via courier.
B2B Order Management
B2B Order Management is a process that tracks orders placed by prospective business clients and managing all the necessary order fulfillment processes to get the order delivered. Once the order is received, the order automatically features in the order tracking system, via an order management software, or through ERP or manual spreadsheets.
There are numerous challenges that you may come across, but with the help of an effective B2B order management solution, your lot of manual workload is taken over, leaving you free to work on other aspects of your business. What can it do for your business?
- Manage all orders over the various sales platforms: B2B order management system allows you to adopt multichannel strategies for your business. You can accept orders from multiple channels, enabling unique workflows and practices. It helps you with various back and forth jobs like inventory management, creating and updating orders, and process orders and payments.
- No need for any paperwork: Today’s management systems are all cloud-based and so is the B2B order management system. This helps you go paperless and increases business efficiency by making all the data easy to access from anywhere in the world.
- You get centralized information across multiple channels: Since your orders and inventory is centralized, you will be able to control them globally from a single place. From wherever, the order may come from, picking it up, confirming and shipping is easy with centralized information across all channels of operations.
- Customized order to meet customer’s high standards of expectations: One way to stand out in the competitive market is by evolving customer’s experience and unmatched services. This is what B2B order management system helps you with. Glide through the customized stages with order fulfillment, shipping, invoicing, sales and payments.
- Move out the order of your door quicker: Managing orders before were done manually, which was not only time consuming, but also time taking for employees and customers as well. With B2B order management system, most of your processes involved are automated and thereby frees you of a lot of manual hassles, and also your customers are happy than before to receive their order fast and smooth.